Returns, Refunds & Exchanges:

All returns, refunds, & exchanges must be approved by the customer service department. Please do not ship products to our warehouse without prior communication, you will need to pay the costs of return shipping.

Exchanges: If a product you received is defective, you must contact us within 14 days to receive a new device. We will not exchange the product if the damage is from personal use.

Returns: During COVID-19 we will not be accepting any returns that have been opened or used. Products must be in their original condition in order to be accepted & processed.

Damages: Royale Beauty Canada is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Please click here to submit a claim via CANADA POST.

Customer Service Contact Information:

E-Mail: info@royalebeauty.ca

Monday - Friday: 8:00 AM - 4:00 PM (EST)

Shipping Policy:

Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy: Shipment processing time- All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays. Shipping charges for your order will be calculated and displayed at checkout.

Please allow additional days in transit for delivery.

ADDITIONAL KEY SHIPPING INFORMATION: Delivery delays can occasionally occur. Delays because of COVID-19, holidays, unforeseen weather, tools, machine or vehicle malfunctions, acts of god, etc. are the sole responsibility of the shipping service. All claims by the customer are to be brought to their attention.

Please click here to submit a claim via CANADA POST.

Shipment Confirmation & Order Tracking: You will receive a Confirmation Email once your order has been placed containing your tracking number(s). The tracking number will be active within 24 hours. If you do not receive a confirmation, please contact our customer service department.

Warranty Information:

WITH receipt / proof of purchase: $39.99

WITHOUT receipt / proof of purchase: $49.99

1-YEAR WARRANTY CARDS: If you have a one year warranty card, this acts as your receipt when submitting a warranty claim. Without this card or receipt, there will be a $10 additional charge.

We do not accept warranty discounts, or warranty cards from our USA site. The cost of the warranty is $XX.XX for all Royale Beauty Canada customers, no exceptions.

NOTE: By using our warranty services, you agree to our warranty policy & costs. https://royalebeauty.ca/pages/warranty